Shipping policy
This page explains how Hergems processes, ships, and delivers customer orders.
If you have any questions after reviewing this information, please contact our support team:
Email: support@hergems.com
Where We Ship
Hergems currently ships to addresses within the contiguous United States only — the 48 connected states.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO, FPO, or DPO military addresses
- Canada or other international destinations
By focusing on the contiguous United States, we are able to provide more reliable delivery service and better customer support.
We may expand our shipping coverage in the future as our operations develop.
Shipping Cost
Shipping fees are calculated based on your order total before taxes.
| Order Total | Shipping Cost |
|---|---|
| Orders of $69 or more | Free standard shipping |
| Orders under $69 | $10 flat-rate standard shipping |
The final shipping cost will be displayed at checkout before payment is completed.
No additional handling fees will be added after checkout.
At this time, we do not offer expedited or express shipping options. Standard shipping is the available delivery method for all orders.
Order Processing Time
Orders are processed after payment confirmation.
Processing Time:
1–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next available business day.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Time
After shipment, most orders arrive within:
5–8 business days
The estimated total delivery timeframe is:
6–11 business days
This includes:
- Order processing: 1–3 business days
- Carrier transit: approximately 5–8 business days
Delivery times may vary depending on:
- Your location
- Weather conditions
- Carrier schedules
- Seasonal shipping volume
- Other factors outside our control
Remote or rural addresses may require additional transit time.
Expedited Shipping
Hergems currently does not offer expedited or express shipping.
We continue to improve our fulfillment process and may introduce additional shipping options in the future.
Any updates will be reflected in this policy.
Customs and Import Taxes
All Hergems orders are shipped within the United States.
Because shipments are domestic, customers do not need to pay customs duties or international import taxes.
No additional delivery fees will be collected after checkout.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided during checkout.
You can use the tracking details to monitor your shipment progress.
If you have not received tracking information within 4 business days after placing your order:
- Check your spam or junk email folder
- Confirm that your email address was entered correctly
- Contact our support team with your order details
We will help review your order status.
Shipping Delays
Estimated delivery times apply to most orders, but occasional delays may occur due to circumstances outside our control, including:
- Severe weather conditions
- Carrier delays
- Increased holiday shipping volume
- Unexpected transportation issues
If your order has not arrived within 12 business days from your order date, please contact us.
Our team will review the situation and assist when necessary.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing parts, please contact us within 7 days of delivery.
When contacting us, please provide:
- Order number
- Description of the issue
- Photos of the product and packaging if applicable
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement or refund when applicable.
You do not need to return a damaged item before contacting our support team.
Contact Information
For questions about shipping, delivery, or your order, please contact us:
Email:
support@hergems.com
Brand:
Hergems
Address:
9073 SCAPULAR ST
CORPUS CHRISTI, TX 78406
United States
Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Central Time
Response Time:
Within 1 business day on weekdays
Hergems is committed to providing a clear and dependable shipping experience for every customer.