Privacy policy

Last updated: July 8, 2026

This Privacy Policy explains how Hergems collects, uses, stores, and protects your personal information when you visit our website, place an order, or communicate with our customer support team.

Our primary purpose is to provide products, process orders, and offer reliable customer service. We collect only the information reasonably necessary to operate our business and improve your shopping experience.

By using Hergems, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Contact Information

Name
Shipping address
Billing address
Email address
Phone number (if provided)

Order Information

Products purchased
Order history
Shipping status
Delivery information
Return and refund records

Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete credit card number, bank account details, security codes, or payment credentials on our systems.

Communications

We may collect information from:

Customer service inquiries
Email conversations
Product-related questions
Order-related communications

Device and Website Usage Information

When you visit our website, we may collect certain technical information, including:

IP address
Browser type
Device information
Pages viewed
Website activity
Referring sources

2. How We Collect Information

We collect information through several methods.

Information You Provide

We collect information when you:

Place an order
Contact customer support
Subscribe to emails
Submit inquiries through our website

Automatic Collection

Certain information may be collected automatically through cookies and similar technologies when you browse our website.

Service Providers

We may receive information from service providers that assist with:

Payment processing
Order fulfillment
Website operation
Business support services

3. How We Use Information

We use collected information for legitimate business purposes, including:

Order Fulfillment

We use information to:

Process purchases
Verify payments
Ship products
Manage returns and refunds

Customer Support

We use information to:

Respond to customer questions
Resolve order-related issues
Provide product assistance

Website Operations

Information may be used to:

Improve website performance
Understand website usage
Enhance customer experience
Prevent fraud and unauthorized activity

Marketing Communications

If you choose to subscribe, we may send:

Product updates
Promotional information
Educational content
Company announcements

You may unsubscribe from marketing emails at any time.

Legal Compliance

We may use information to:

Comply with applicable laws
Maintain business records
Prevent fraudulent activity
Respond to lawful requests

4. What We Do Not Do

We value transparency and customer privacy.

We Do Not Sell Personal Information

We do not sell, rent, or trade customer personal information to third parties.

We Do Not Share Data for Unrelated Marketing

Your personal information is not provided to third parties for independent advertising purposes.

We Do Not Store Sensitive Payment Credentials

Payment credentials are processed through secure payment providers and are not stored on our systems.

5. How We Share Information

We may share limited information with trusted service providers when necessary to operate our business.

Examples include:

Payment Processing Providers

Used to securely process payments and verify transactions.

Shipping and Delivery Providers

Used to deliver purchased products and provide shipment updates.

Website Service Providers

Used to support:

Website functionality
Security
Analytics
Technical operations

Legal Requirements

Information may be disclosed when required by law or when necessary to protect legal rights, safety, or property.

We do not sell customer information to advertisers or data brokers.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help:

Maintain shopping cart functionality
Remember preferences
Improve website performance
Analyze website usage
Support security and fraud prevention

You can manage cookie settings through your browser.

Disabling cookies may affect certain website functions.

7. Data Security

We take reasonable measures to protect customer information.

Security measures may include:

SSL/HTTPS encryption
Secure data storage practices
Access controls
Fraud prevention measures

While we use commercially reasonable safeguards, no online transmission or storage method can guarantee complete security.

8. Data Retention

We retain information only for as long as reasonably necessary for:

Order fulfillment
Customer support
Legal compliance
Accounting requirements
Fraud prevention

When information is no longer needed, it will be securely deleted or anonymized when appropriate.

9. Children's Privacy

Hergems is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so the information can be reviewed and removed when appropriate.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of eligible information
Restrict certain processing activities
Withdraw marketing consent
Request information about collected data

To exercise applicable privacy rights, please contact:

support@hergems.com

11. International Visitors

Hergems operates from the United States.

If you access our website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

By using our website, you consent to such processing where permitted by law.