Find answers to common questions about Hergems products, orders, shipping, payments, returns, and lighting solutions.
If your question is not answered below, please contact us at support@hergems.com and our customer support team will respond as soon as possible.
Ordering & Payment
What payment methods do you accept?
We currently accept payments through PayPal.
Depending on your location and PayPal account settings, available payment options may include:
- PayPal balance
- Visa
- Mastercard
- American Express
- Discover
- Debit cards linked to PayPal
- PayPal Pay Later (where available)
In many cases, you may also complete your purchase as a guest without creating a PayPal account.
Is it safe to enter my payment information?
Yes.
Hergems uses SSL (HTTPS) encryption to help protect information transmitted between your browser and our website.
Payment information is processed securely through PayPal. We do not store or have access to:
- Credit card numbers
- Debit card information
- Bank account details
- PayPal login credentials
Can I change or cancel my order?
If you need to update or cancel an order, please contact us as soon as possible at:
Orders may be modified or canceled before shipment. Once an order has been shipped, changes may no longer be possible. Eligible items may still be returned according to our Return Policy.
Will I receive an order confirmation?
Yes.
After successfully placing an order, you will receive an order confirmation email.
If you do not see the email, please check your spam or junk folder. If it is still missing, contact our support team for assistance.
Do you charge sales tax?
Applicable sales tax is calculated during checkout based on relevant federal, state, and local regulations.
Any required tax amount will be displayed before completing your purchase.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
Shipping availability may vary depending on destination and carrier service limitations.
How much does shipping cost?
Shipping costs, when applicable, will be displayed during checkout before payment is completed.
Any available free shipping offers will be shown clearly during the purchase process.
How long will my order take to arrive?
Orders are generally processed within 1–3 business days.
Delivery times may vary depending on your location, carrier service, weather conditions, and other factors.
Tracking information will be provided after your order ships.
How do I track my order?
Once your order has been shipped, you will receive an email containing tracking information.
Please allow up to 24 hours for tracking updates to appear after shipment.
My tracking shows delivered, but I have not received my package. What should I do?
Please check:
- Front porch and entrances
- Around your property
- Mailroom or package storage areas
- With neighbors or household members
If your package still cannot be located, please contact us and we will help review the situation.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days of delivery.
Returned items should:
- Be unused
- Include original packaging
- Include all accessories and included parts
Please contact our support team before sending any return.
Who pays for return shipping?
If an item arrives damaged, defective, or incorrect, return shipping assistance may be provided.
For returns due to personal preference or incorrect selection, return shipping costs may be the customer's responsibility.
Please contact us for specific return instructions.
How long does a refund take?
Approved refunds are typically processed within 5 business days after the returned item has been received and inspected.
Additional processing time may be required by PayPal or your financial institution.
My item arrived damaged. What should I do?
Please contact support@hergems.com with the following information:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Our team will review the information and provide an appropriate solution.
Can I exchange an item?
We currently do not offer direct exchanges.
If you need a different product, you may return your original item if it meets the return requirements and place a new order.
Product Questions
How do I choose the right desk lamp?
When selecting a desk lamp, consider:
- Brightness requirements
- Adjustable color temperature
- Dimming features
- Desk size
- Lamp height and reach
Adjustable lighting options can help create a more comfortable workspace throughout the day.
Are floor lamps suitable for apartments?
Yes.
Floor lamps are a popular choice for apartments and rental homes because they provide additional lighting without requiring permanent installation.
How do I know if a wall lamp requires hardwiring?
Each product page provides installation information.
Wall lamps may be:
- Plug-in models
- Hardwired models
Please review the product details before purchasing.
Are your products designed for U.S. electrical standards?
Yes.
Products sold by Hergems are designed for use with standard North American electrical systems where applicable.
Specific voltage and compatibility information can be found in each product listing.
About Hergems
Who operates Hergems?
Hergems is an online retail business specializing in practical home lighting products designed for everyday spaces.
We focus on providing desk lamps, floor lamps, wall lamps, and other lighting solutions that support comfortable living environments.
How can I contact customer support?
You can reach our support team at:
Email:
support@hergems.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)
Our team responds as quickly as possible during business hours.
Company Information
Company Name:
Hergems
Business Address:
9073 SCAPULAR ST
CORPUS CHRISTI, TX 78406
United States
Email:
support@hergems.com
Thank you for choosing Hergems. We appreciate the opportunity to help you find practical lighting solutions for your home.