Contact information

Have a question about a product, need assistance with an order, or need help choosing the right lamp for your space?

We are here to help.

At Hergems, our customer support team is available to answer questions about products, orders, shipping, returns, and general lighting information. Send us a message, and we will do our best to provide a clear and helpful response.

Email Support

support@hergems.com

Email is the best way to reach our support team.

If you are contacting us about an existing order, please include your order number and relevant details so we can assist you more efficiently.

Support Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time (ET)

Messages received outside business hours will be reviewed and answered on the next business day.

What We Can Help With

Order Status & Tracking

Need help checking your order status?

If your tracking information has not updated, your package appears delayed, or you have questions about delivery, contact us and our team will help review the available information.

Returns & Refunds

Need assistance with a return?

Eligible products may be returned within 30 days of delivery. Our support team can help explain the return process and answer questions about return requirements.

Product Questions Before Purchase

Not sure which lamp works best for your desk, bedroom, living room, or workspace?

Our team can help you understand product features, compare options, and choose lighting that fits your needs.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us with details and photos of the issue.

We will review the situation and work toward an appropriate solution as quickly as possible.

General Lighting Questions

Need help understanding brightness levels, lamp styles, or choosing lighting for a specific room?

Feel free to contact us. We are happy to provide helpful information to support your lighting decisions.